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Application Notes
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Artevea Digital Limited
1 Clifton Court
Cambridge
CB1 7BN
United Kingdom

Phone: +44 (0)1223 245721
Fax: +44 (0)1223 416235

Company Registration Number: 4374089 registered in the UK
 
Services
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Artevea Services
 

Artevea has developed a comprehensive and flexible portfolio of customer services in order to maximise the performance of the T-MATRIX™ network. These services are derived from our extensive knowledge of the design, implementation and operation of TETRA systems.

The services can be divided into two main areas:-

  • Establishment Services – Concept, System Planning, Design, Implementation and Integration
  • Ongoing Support Services – Maintenance, Training, Optimisation and Network Management.

In addition, the services can be provided as part of a complete contract or on a consultancy basis.



Establishment Services
 

Desktop RF prediction and Coverage

We can offer a fully comprehensive RF prediction and coverage service, employing the latest map surveying tools and sophisticated imaging techniques to analyse the propagation characteristics of your coverage area. This will enable us to identify the optimum number of sites, their location and to advise on frequency (re)use.

Capacity Planning \ Grade of Service

We can predict the required system capacity and recommend the number of transceivers to ensure full system availability and optimal performance.

System and Site Survey

Artevea will visit the proposed site locations and conduct site surveys. We can identify any issues arising from the initial selections, suggest alternatives and recommend the work required to prepare sites, upgrade an existing network and plan migration tasks.

Site Preparation

Unless agreed otherwise, all site preparation will be the responsibility of the customer, nevertheless details on basic site requirements (space, power consumption and environmental conditions) will be provided. Further information may be provided after contract award if required.

RF Propagation Survey

We can provide RF Propagation Surveying to test the system design. At a basic level, this will be performed using fixed mobiles as test transmitters located at the proposed site locations and drive\walk testing performed with hand-held Terminals – this will identify any issues not highlighted by the coverage analysis. At an advanced level, surveying is performed using automated data collection techniques.

Project Management

Project Management refers to the process of planning, organising and controlling the project and the co-ordination of those organisational elements necessary for the successful completion of the Artevea content of the project. Artevea will provide Project Management for the Artevea supply only, the customer will be responsible for any required in-country Project Management Services. Artevea project management, policies and objectives are described in document TP-411 Artevea Project Management.

Project Engineering

The Project Engineer assigned to the project will be responsible for:

Engineering the technical solution and ensuring the system design is capable of meeting the technical requirements.

The Customer System Design document which describes the offered functionality and technical details, forming the basis of the Factory Acceptance (FAT) and System Acceptance (SAT) testing.

If required providing advice on site preparation, software and hardware interfaces, numbering schemes and fleet mapping (if included in the order)

Identification of Customer Specific Applications

We can identify, develop and subsequently integrate the best customer specific solutions to meet your requirements.

System Design and Consultancy

By eliminating the single points of failure found in traditional networks, the Artevea T-MATRIX™ solution ensures the availability and reliability essential in critical communications. Even if a single site becomes isolated from the network, fallback mode ensures that communications are maintained at that site. When the link is restored, the system self heals. The distributed IP architecture of T-MATRIX™ has inherent and intrinsic resilience features. Redundant units at a constant state of readiness provide an additional means of maintaining service in the event of a failure.

Artevea’s extensive experience in designing resilient networks ensures that each system design is cost effective in meeting the customer’s availability requirements.

Fleet Mapping

In order to exploit the full capability of the T-MATRIX™ network, a numbering plan allocating numbers to users and users to operational groups, dependant on operational requirements can be prepared by Artevea based on our extensive TETRA experience. Unless specified otherwise a factory default numbering plan will be supplied.

Terminal Configuration design

Artevea has vast experience of the optimal configuration of terminals to meet customer requirements from a range of terminal manufacturers. We will be pleased to design suitable configurations to ensure the smooth operation of a customer system using a T-MATRIX™ network.


Factory Acceptance Test (FAT)

At the Factory Acceptance Test (FAT), the customer is invited to validate the functioning of their configured system at an Artevea-specified location. The system (or a representative sample) will be built and assembled according to the customer design, documentation will be available and all software configured. The system can be inspected visually and the system’s functionality validated prior to shipment. Artevea will provide a recommended FAT procedure describing the tests to be carried out which will be completed while being witnessed by the customers representatives. On successful conclusion of the FAT, the FAT documents will be signed and certification issued. Detailed results for each of the tests performed will be provided for all of the tested system elements. In the absence of a Customer purchased FAT, a basic level Factory Integration Test (FIT) will be completed internally as part of the Artevea Quality process, in this situation a summary of the results will be available to the customer.

Site and System Installation

Artevea will provide a team of qualified engineers working either locally and\or remotely to supervise the physical installation of all the T-MATRIX™ network components including equipment supplied by third parties as part of the T-MATRIX™ solution.

Site and System Commissioning

Artevea will provide a team of qualified engineers working both locally and\or remotely to supervise the commissioning of the supplied T-MATRIX™ components including hardware and software supplied by third parties as part of the TMATRIX ™ solution.

System Acceptance Test (SAT)

At the Site or System Acceptance Test (SAT), the customer is invited to validate the functioning of the fully installed system at the customers sites. The SAT is the final and complete test to ensure that the system is fit for use by the end user. All  equipment will be checked for completeness and visually inspected before moving on to validate the systems functionality as installed. This process ensures that the functionality observed at the time of FAT is also available in the end-users configuration. On successful completion of the SAT, a certificate will be issued and the detailed results of all tests performed will be provided for each of the elements tested. The System is then formally handed over to the customer.



Ongoing Support Services
 

Maintenance and Product Support

An overview of Third Line Annual Maintenance Support including Warranty provided by Artevea is described in document TP-406 Artevea 3rd Line Annual Maintenance Support Overview. We offer an integrated package of customer support services, fully flexible to meet your needs, totally reliable to ensure that your system is maintained at maximum efficiency.

Training Support and Needs Analysis

An overview of available Training modules provided by Artevea is provided in document TP-500 Artevea Training Catalogue. Artevea offers a comprehensive training programme tailored to the needs and requirements of the customer. Training courses can take place either at Artevea or on site with the customer’s equipment.

Performance Management

As expert consultants, Artevea can analyse data derived from live networks to assess the performance of the T-MATRIX™ network based on recommended key performance indicators. Using this information, the customer can guide network activities for effective capacity planning, trend analysis, service level reporting and network performance optimisation. Effective decisions based on this analysis can optimise network usage and prevent misuse of critical resources.

Confined Space Design

Provided on a consultancy basis, Artevea can provide the specialist knowledge required to plan the design of radio communications in confined spaces including tunnels, mines, station platforms or other subterranean areas with unique propagation characteristics.

Special Event Planning

Provided on a consultancy basis, Artevea can measure and analyse the network to ensure availability during major events, when adding large numbers of users of for emergency situations.

Network Monitoring

Artevea can provide remote network monitoring, employing secure remote access as well as pre-defined procedures and alarm events for problem escalation and resolution. This provides a cost-effective solution to ensure network availability.



 
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